Dash Cover
#11
surveys
Originally Posted by SindyDix
I dident have aproblem with the dash cover nor my dealer at all. I just thought I could find higher quality elsewhere if I elected to.
most dealer personnel are graded by this and there score is in part,part of there pay plan. sorry just had to jump in no this subject.
#13
no, only bad ones hurt. with some manufactures only 100 % or it's a big zero. if they do you a good job give then a great survey, if they do something wrong think before you nail then. if the dealer ratings go down the money for services suffer. like loaners, free stuff ( like dash covers) even better facilitys. dealers get a bonus for good ratings and the money is used to better customer service. . i hope so anyway......
#14
My pay..... I get more money for every completely satisfied survey... I loose even more for every bad one, so in a way yes you might have hurt them some. You should always call the dealer before send in the bad survey, and talk to them about it. They will do everything they can to make you completely satisfied. Just remember, those surveys put food on some family's tables. believe me I know.
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02-14-2010 08:17 AM