After buying a stock replacement filter and having some issues I have to say I am super happy with the way K&N handled my issue.

First the filter wouldn't fit without having to cut some molding pieces off of the stock lid. Not a big deal but again it was suppose to be a direct fit and I wanted to make sure that they knew so that they could tell customers before they went and smashed up their brand new filter.

Second, I was throwing a code with the K&N filter and not the stock filter. Even with the lid off, the stock filter never threw a code. So I went ahead and contacted K&N complaining as I spend a good $60 to get a filter that I thought would be a improved, stock replacement piece.

After helping them with a few questions, taking some pictures and recommending some solutions for their R&D team in relation to our cars, specifically the HHR SS, they called me back....

They are sending me a WHOLE COMPLETE HHR SS K&N Performance Kit for my troubles!!! I was so happy and not expecting this so I thought it would be fair for me to post here explaining my situation and how well K&N handled my problem and went above and beyond to make sure I was a super satisfied customer!!

I can't wait to get my new kit installed and on my car and again this is why I have always used K&N since I was 14 helping friends work on their cars!

BIG PROPS TO K&N!!!!

 

Wow! That is fantastic! :)

Sounds like you really helped them out too with all the info/pictures, so they can revamp their design/improve their product and serve their customers better...What an awesome thank you from them :)

 

Thats awesome... nice to see customer service is still alive and kicking somewhere..
I ran just a K&N filter in my first SS... had no fitment issues or codes and put over 20,000miles on it before it's demise...
The SS I now have, I bought with a full K&N system...15,000 miles and no issues

 

It's a Win-Win deal.... They get good PR, & help to correct a problem, & you secore a FIPK

 

It makes me feel very happy to purchase, use and recommend their products knowing they fully stand behind what they do! And you're right, customer service is definitely a lost art in today's business environment.

 

I had contacted K&N for a donation for our Toms Farm g2g Nov. 2011, never heard back, last week I got a phone call from K&N saying the info was passed on to someone to handle the paper got lost, they want to donate to our next Toms Farm, I really appreciated the phone call.

 

You are just lucky. Years back i contacted them like 3 times, never heard from them. They ignored me. Thats why im always like SCREW k&n !!!

 

Generally they are very good to deal with.

They do work on the new kits if there are issues. THey build these and test them on one vehicle and if there are changes some times it can effect how the kits work.

My buddies truck did nothing but throw codes. They sent him parts and even a whole kit. They never solved his issue but he did get his money back.

 

I have to say something it is good to be persistent but not a nuisance...But I worked with a guy a guy named Thomas, he was very nice when requesting pictures, filter info and anything else they needed to help me solve my problem. Just give them another shout out and man I can't say enough about how well they took care of me and in such a timely manner.

 

Hint to some. Never be an A hole as this will make sure you only get the help they have to give.

If you are persistent but resonable you will get a lot more done than most service people have to do.

Make their job easier and they will return it in kind.