I hadn't typed out the rest of it due to the post being as long as it already was. When I went there to check out HHRs i test drove a sunburst orange ls, I liked what it had and had asked about a black HHR, they said that they had a black LT on their other lot, with the same features, the orange one had XM, i asked if the LT had it as well and they said yes, reason I didn't find out about the ABS brakes was because I was told I'd have turn by turn navigation option, (little known fact: can't have turn by turn unless you have ABS Brakes).


As to the fella who says I'm complaining too much, maybe I am, but you know what, so far I've done ALL of the leg work on a car that I just signed papers for agreeing to pay $17,569.45, I've had to return to the dealer to find out where my paperwork was, find out where my plates were and get responses from anyone.

only reason I opted for the Sirius was when I dropped the car off thinking I'd get the OEM box, when I sat down with Ida, she ordered the XM aftermarket unit right there infront of me, that's when I realized I wasn't getting the OEM one. I asked for the OEM one and she tried to tell me that it wouldn't work in my car which is total bull****, my cat button brings me right to XM Feature, I just don't have the box. Rather then piss and moan about the OEM one, I simply asked if it could be switched to the Sirius unit which was pointed out in the catalog, she said sure, what I recieved and what was shown to me were two different things.


Maybe I should have been a bit more cautious about purchasing this car, should have inspected it more closely, however, I've purchased several new cars in the past and not once has this happened, I feel blind-sided, partially my fault, but this is a true case of bad customer service.

 

I guess I'm split on this one.

First, I think I would have asked to see a copy of the window sticker or factory invoice on the car to verify it's options before I signed any paperwork. That would have eliminated the ugly surprise of finding it didn't have what they said it did. I just don't believe I could have processed any paperwork or made any commitments until I either saw the vehicle with my own eyes, or had documentation that told me exactly what the vehicle was. Now that I think about it, unless I was ordering it from the factory, I don't think I would be comfortable buying a car sight-unseen. How do you know it doesn't have defects or damage that you are unwilling to accept?

Second, the dealership does carry the brunt of the blame on this -- they misrepresented the vehicle; they aren't following through on their accepted obligations (paperwork and registration); and they dropped the ball on ordering parts in a timely manner and then not letting the already-pissed-off customer know what's going on.

One customer can have a fantastic experience with a dealer, and the very next customer can have things conspire against them to make it a nightmare. I believe you keep squeaking until they give you some oil. If they don't want the bother of following through with registration, then simply tell the customer and give them the forms so they can go to the DMV on their own. Most people don't mind doing things if they know up-front that it will be their responsibility. But if the dealership says they are going to do something, they need to do it accurately and on time. Would you expect anything less in your own business environment -- from your own employees or your managers?

 

Tim, I do blaim myself for not paying closer attention, I will admit I'm young and naive. I assumed (my fault) with what they were telling me was the truth, they explained to me that there was this this and that and in the end I got nothing.


I have no problem doing the foot work, I prefer people to be straight up and honest instead of telling me one thing and then come to find out It's a total different thing, it's upsetting and fustrating.

 

Oh, trust me. I completely understand. Although I hate to admit it, I'm older and have experienced just this type of situation before and have learned from my mistakes.

If nothing else, you can chalk this up to a learning experience!

(I know, not a lot of help and sounds just like what your parents told you growing up.)

 

Trust me, I don't have to hear the folks say it, lol. I'm saying it my ownself, I'm upset with my ownself for not paying closer attention. I just want this thing removed from my roof, blah.

 

At least the issues you have don't have any effect on the driveability of the vehicle, nor are they permanent modifications. It might take a little effort, but the antenna will come off and the paint shouldn't be affected. Before I gave up on this dealership and went somewhere else, I'd do my best to get satisfaction out of them. Only when things have been set right or you are certain that the dealership simply will not do it, then go to another dealership if you feel that's the best way to get the level of customer service you want.

 

I fear taking my HHR back into the dealership because I don't want any further problems to arrise, I've sent a long email to the GM of the dealer and addressed EVERY issue since purchasing this car, I want the antenna removed along with the rest of it. I've done my survery online and gave them the appropriate remarks, there's a phone number to call and will do so first thing in the morning.

 

i did find some peace in my hhr though 10 minutes ago, i went and washed her.

 

Sounds like the dealer I bought my Dodge PU from but that is another story. I have had really good results taking off 3M tape with a hair dryer. Just get it hot and it pulls right off without any residue. At least they didn't drill any holes.

 

THAT IS THE ONE THING I STRESSED ABOUT NOT DOING.

so they 3m taped the sirius satelite pod holder to my dash