So I Go To Add Some Washer Fluid Today (Warning Graphic Eww)
02-01-2007, 11:19 AM
#31
Senior Member
Join Date: 05-06-2006
Location: Illinois
Posts: 1,218
it must have gottin in the resevoir where it was made (at the factory)??
when i was 7 my mom had a new cutlass supreme and it clanged and banged when ever you turned sharp in either direction?? after 3 dealerships the 4th sent it to an apoulstery shop and they ripped out the head liner and found 4 large steel balls about 1 inch in diameter with a note that read hope you had as much fun finding these as we did putting them and this note in it!! ha ha
so maybe someone got board at the hhr plant and put it in the washer fluid bottle??
when i was 7 my mom had a new cutlass supreme and it clanged and banged when ever you turned sharp in either direction?? after 3 dealerships the 4th sent it to an apoulstery shop and they ripped out the head liner and found 4 large steel balls about 1 inch in diameter with a note that read hope you had as much fun finding these as we did putting them and this note in it!! ha ha
so maybe someone got board at the hhr plant and put it in the washer fluid bottle??
02-01-2007, 12:41 PM
#32
Senior Member
Join Date: 04-30-2006
Location: Maryland Heights, MO
Posts: 9,149
Just a lil upate for y'all that care.
I called two places and more or less stated the problem and that I wanted to have the system replaced or at least the tank replaced and the lines cleaned out and such. Heres a cliff note summary:
One dealership flat out refused me warranty service. Said I cant prove the mouse came from them and mouse parts clogging the system doesnt fall into warranty coverage. They will replace the system at my cost for parts and labor.
A second dealership in my area has no problem, wants me to come see the service manager and is going to take care of it for me. If it takes more then a day or when Im working, they will provide me a demo car. They didnt care if it was a mouse, deer, elephant, or dirt.
Thank god there are still some nice folk out there.
I called two places and more or less stated the problem and that I wanted to have the system replaced or at least the tank replaced and the lines cleaned out and such. Heres a cliff note summary:
One dealership flat out refused me warranty service. Said I cant prove the mouse came from them and mouse parts clogging the system doesnt fall into warranty coverage. They will replace the system at my cost for parts and labor.
A second dealership in my area has no problem, wants me to come see the service manager and is going to take care of it for me. If it takes more then a day or when Im working, they will provide me a demo car. They didnt care if it was a mouse, deer, elephant, or dirt.
Thank god there are still some nice folk out there.
Just anotherexample of there being service departments that are good and bad and how important it is to find one that has a cusomer service policy that is more concerned about happy people that refusing to do work.
02-02-2007, 06:28 PM
#34
Senior Member
Join Date: 02-01-2006
Location: Groveville, NJ
Posts: 2,300
it must have gottin in the resevoir where it was made (at the factory)??
when i was 7 my mom had a new cutlass supreme and it clanged and banged when ever you turned sharp in either direction?? after 3 dealerships the 4th sent it to an apoulstery shop and they ripped out the head liner and found 4 large steel balls about 1 inch in diameter with a note that read hope you had as much fun finding these as we did putting them and this note in it!! ha ha
so maybe someone got board at the hhr plant and put it in the washer fluid bottle??
when i was 7 my mom had a new cutlass supreme and it clanged and banged when ever you turned sharp in either direction?? after 3 dealerships the 4th sent it to an apoulstery shop and they ripped out the head liner and found 4 large steel balls about 1 inch in diameter with a note that read hope you had as much fun finding these as we did putting them and this note in it!! ha ha
so maybe someone got board at the hhr plant and put it in the washer fluid bottle??
02-02-2007, 09:43 PM
#36
Member
Thread Starter
Join Date: 06-30-2006
Location: Jersey
Posts: 45
My dads a science teacher, so hes owed me from a few of his experiment. I consider these small victories of karma. Hes a good sport though, we are still just trying to figure out why he used garden hose versus the clear tubing we have for our fish tanks. Ah well :)
All said and done, no cost to me, car was fixed and even cleaned up a bit. In the end, service is what'll make me go buy another car or recommend a place. One place is going to get a horrid review anytime i speak their name and the other gets praise from one of the biggest mouths in the county :P
