Customer Service? HA!
06-20-2009, 08:16 AM
#11
Senior Member
Join Date: 11-15-2008
Location: Newburgh, NY
Posts: 1,599
My 19 year old son sometimes goes through the same issues at some dealerships. He's already discriminating on which dealer he will buy his Cobalt SS from once he has his down payment saved up. So much for those dealers who underestimate the will of young people. These dealerships often lose lifetime customers.
06-20-2009, 08:26 AM
#12
Senior Member
Join Date: 04-26-2009
Location: NE Texas
Posts: 1,222
It's ridiculous. I had some crap happen when I was buying my car that completely turned me away from my local dealership. I was seriously thinking about trading my car in on a 2008 SS until they just sat inside and stared at me. I'd be more than happy to drive 30-40 miles to the next chevy dealership after that.
06-20-2009, 10:03 AM
#13
Senior Member
Join Date: 06-29-2008
Location: Crystal Lake
Posts: 839
It's tough being young. I remember those days when I was 20-22 years old and NOBODY would help me out at a car lot until I went inside looking for it. Now I leisurely stroll up to a new 'maro and they won't leave me alone. I think they can smell the bar card in my wallet.
I think a more appropriate resolution would be to call the general manager of the dealership and air your grievances with him.
I think a more appropriate resolution would be to call the general manager of the dealership and air your grievances with him.
I guess know its penske's problem.
06-20-2009, 10:41 AM
#14
06-20-2009, 11:33 AM
#15
Does anyone know who I would contact at the GM headquarters? I found the name of the salesperson on the Al Serra website, and I also see the General Manager. I'd still like to send a letter to the General Manager, with a carbon copy to whoever I need to send it to at the GM headquarters.
06-20-2009, 11:48 AM
#16
Senior Member
Join Date: 12-20-2008
Location: durham north carolina
Posts: 835
obama
Does anyone know who I would contact at the GM headquarters? I found the name of the salesperson on the Al Serra website, and I also see the General Manager. I'd still like to send a letter to the General Manager, with a carbon copy to whoever I need to send it to at the GM headquarters.
06-20-2009, 11:59 AM
#17
Senior Member
Join Date: 03-28-2008
Location: Oshawa
Posts: 1,115
Makes you want to go all "Pretty Woman" on them. You know the scene I'm talking about, dont you? The scene where Julia Roberts goes to the upscale clothing boutique and no one would help her because she looked like a hooker. She later gets her revenge when she returns to the boutique dressed to the hilt and gets waited on only to tell them no thanks.
Had something similar happen to me (the customer service part, not the hooker part
) when looking at an Acura Dealership. They didn't seem too interested in selling me a vehicle so I went down the road and bought an Infiniti instead. Their loss, not mine.
Had something similar happen to me (the customer service part, not the hooker part
) when looking at an Acura Dealership. They didn't seem too interested in selling me a vehicle so I went down the road and bought an Infiniti instead. Their loss, not mine.
06-20-2009, 12:30 PM
#19
Senior Member
Join Date: 08-04-2008
Location: houston (katy)
Posts: 167
From my dealings with GM... they will not care if dealers are mistreating customers... they are so worried about having a job the next week... now I am not talking about alll the employees at GM just the handful that ive dealt with .
06-20-2009, 12:34 PM
#20
Senior Member
Join Date: 08-20-2006
Location: Hillsdale, Michigan
Posts: 21,640
and by far received the greatest customer service I ever received prior to and after purchase. My 2nd HHR was not purchased at the same dealership as my 1st. Why? Customer Service.