Customer Service? HA!
06-20-2009, 12:39 PM
#21
So where did you buy your first? Because wasn't the dealership where you bought your SS the one near the mini golf place?
and by far received the greatest customer service I ever received prior to and after purchase. My 2nd HHR was not purchased at the same dealership as my 1st. Why? Customer Service.
06-20-2009, 12:40 PM
#22
Senior Member
Join Date: 08-20-2006
Location: Hillsdale, Michigan
Posts: 21,640
06-22-2009, 02:52 PM
#26
Senior Member
Join Date: 06-19-2008
Location: Indiana
Posts: 1,454
i have never been a fan of Al Serra. I have went there a couple times but never with a good experience.
I know you were just looking but come to Davison and go to Graff (or Waldron for Pontiac GM etc). I've always been treated good at both places. My father in law has bought 4 chevys from Graff within the last 3 years.
Odd story about them too. I often sign up online to do test drives where you get paid to do it. SO 2 or 3 years ago i get one for an hhr, so i went to Graff and test drove it, the woman was nice, knew i wasn't really into buying it then etc. but little did she know i would end up buying that car a few years down the line... odd coincidence
Oh and my wife was up by you the other day. Went to Birch Run with her Mom. Really wanted to go to Frankenmuth but didn't have enough time. She didn't have the hhr though, i had it at home, hoisted for the hitch and rotation.
I know you were just looking but come to Davison and go to Graff (or Waldron for Pontiac GM etc). I've always been treated good at both places. My father in law has bought 4 chevys from Graff within the last 3 years.
Odd story about them too. I often sign up online to do test drives where you get paid to do it. SO 2 or 3 years ago i get one for an hhr, so i went to Graff and test drove it, the woman was nice, knew i wasn't really into buying it then etc. but little did she know i would end up buying that car a few years down the line... odd coincidence
Oh and my wife was up by you the other day. Went to Birch Run with her Mom. Really wanted to go to Frankenmuth but didn't have enough time. She didn't have the hhr though, i had it at home, hoisted for the hitch and rotation.
06-22-2009, 08:53 PM
#27
i have never been a fan of Al Serra. I have went there a couple times but never with a good experience.
I know you were just looking but come to Davison and go to Graff (or Waldron for Pontiac GM etc). I've always been treated good at both places. My father in law has bought 4 chevys from Graff within the last 3 years.
Odd story about them too. I often sign up online to do test drives where you get paid to do it. SO 2 or 3 years ago i get one for an hhr, so i went to Graff and test drove it, the woman was nice, knew i wasn't really into buying it then etc. but little did she know i would end up buying that car a few years down the line... odd coincidence
Oh and my wife was up by you the other day. Went to Birch Run with her Mom. Really wanted to go to Frankenmuth but didn't have enough time. She didn't have the hhr though, i had it at home, hoisted for the hitch and rotation.
I know you were just looking but come to Davison and go to Graff (or Waldron for Pontiac GM etc). I've always been treated good at both places. My father in law has bought 4 chevys from Graff within the last 3 years.
Odd story about them too. I often sign up online to do test drives where you get paid to do it. SO 2 or 3 years ago i get one for an hhr, so i went to Graff and test drove it, the woman was nice, knew i wasn't really into buying it then etc. but little did she know i would end up buying that car a few years down the line... odd coincidence
Oh and my wife was up by you the other day. Went to Birch Run with her Mom. Really wanted to go to Frankenmuth but didn't have enough time. She didn't have the hhr though, i had it at home, hoisted for the hitch and rotation.
06-23-2009, 10:04 PM
#28
Well, I did get a call from someone at the dealership this evening regarding the letter. He apologized to me, and wanted me to explain again what happened. He said he hadn't talked to the sales person yet, but wanted to pretty much make sure it was the right person, and I told him how I knew who it was...
06-23-2009, 10:43 PM
#29
Senior Member
Join Date: 06-20-2009
Location: Howell Michigan
Posts: 1,392
I just bought my 2009 hhr lt2 from them.. I am only 20, and they treated me with the up most respect. I mean they gave me 3k for a car that Kelly blue booked at 2200. they matched the price of a pep vehicle thru GM. My sales person helped me out from start to finish. and once i bought the car i noticed a dent on the hood and I took it in and they did paintless dent repair. I had an issue with my radio and they didnt question me at all and just fixed it. they even got me setup with a rental car. I would recommend all my friends to them. they might have had an issue with the camaro because it might have been a customer car already. they did that to a guy when I was there. The only camaro they have is the one in the showroom. if they had ones in the lot they were already bought by somebody. They still should have came out and said something.
06-24-2009, 07:34 AM
#30
I just bought my 2009 hhr lt2 from them.. I am only 20, and they treated me with the up most respect. I mean they gave me 3k for a car that Kelly blue booked at 2200. they matched the price of a pep vehicle thru GM. My sales person helped me out from start to finish. and once i bought the car i noticed a dent on the hood and I took it in and they did paintless dent repair. I had an issue with my radio and they didnt question me at all and just fixed it. they even got me setup with a rental car. I would recommend all my friends to them. they might have had an issue with the camaro because it might have been a customer car already. they did that to a guy when I was there. The only camaro they have is the one in the showroom. if they had ones in the lot they were already bought by somebody. They still should have came out and said something.
