Lake Chevy and My HHR
11-08-2013 | 11:48 AM
#71
Senior Member
Joined: 02-27-2012
Posts: 136
From: upper midwest
Anytime one takes a vehicle to a dealership for service they are paying a hefty hourly rate for professional service. Again while we have not heard the dealer's side of this saga, it would appear the approach has been hit and miss in this case with assumption of "Well if it ain't that, then it's gotta be dis.. so let's order the part" Whatever happened to diaganostics? I'm willing to bet a box of Krispy Kreme doughnuts, it ain't gonna be the TCM harness either, but in all fairness the odds in this case appear to be on my side with the hit and miss approach we've witnessed here.
11-08-2013 | 11:53 AM
#72
Moderator
Joined: 01-23-2009
Posts: 25,339
From: Fredericksburg,VA
I wonder if anyone thought to check the TCM connector at the trans?
11-08-2013 | 01:19 PM
#73
Senior Member
Joined: 04-05-2011
Posts: 235
From: 3rd rock from th sun
I would not take the whoopsee's these things happen excuse for a second.
Clearly the GM reps on websites are for "feel good" feelings only. And have no real power to fix problems.
Clearly the GM reps on websites are for "feel good" feelings only. And have no real power to fix problems.
11-08-2013 | 02:30 PM
#74
Senior Member
Joined: 06-26-2006
Posts: 1,876
From: San Bernardino, California
11-08-2013 | 04:04 PM
#75
Thread Starter
Member
Joined: 09-03-2013
Posts: 43
From: Belcourt
Just got off the phone with them, they did the repin of the connector to the TCM, The car is still not working at all. The manager didn't call me I had to call and find out from some person reading off a post it and they are gone till Tuesday for hunting season. I don't know what to do. Call a Lawyer what type of lawyer deals with these types of cases. The dealers side is simple exact words( sometimes we get vehicles where it takes a whole lot of man hours to figure out what the problem is.) they had my car hooked up to like 4 computers last time I was there I don't see how it came to this I have run out of things to tell them I have yelled cussed everything. It stands true my car is still not done.
11-08-2013 | 04:09 PM
#77
Thread Starter
Member
Joined: 09-03-2013
Posts: 43
From: Belcourt
Basically..these type of things should NEVER happen. I'm sure the dealer policy isn't "rip out anything that isn't OEM". That's just horse $#!T, cut & dry!
If the 'aftermarket' stuff was suspected as the issue, they should have contacted you FIRST. That's the same as taking a car in because it won't shift and having them yank out your aftermarket headlights.
The tech likely blew a fuse somewhere on the aftermarket alarm/starter which killed the power everywhere (which is what some kill systems are MADE to do). A quick call to the local stereo shop and an hour's worth of alarm-guy labor MAY have fixed it all.
I PERSONALLY would not pay them another red cent until we had everything...E V E R Y T H I N G written down and agreed upon.
And please don't go in there with this "I just want it to be over" attitude. They will EAT YOUR LUNCH. You need to kick the freakin' door down and have the meanest Johnny Freakin' Cochran-assed lawyer you can locate do all the talkin.
Somebody needs to compensate all the wasted time, wasted gas, wasted rental car fees, emotional stress, harassment by the finance company and any thing else you can pull out of your ass. That dealer needs to pay YOU to drive all that pending attention and bad press as far away as possible.
Short version: You had ONE issue when you pulled into the service bay. Now they have RUINED your car. All of this will likely be documented in the service history, so good luck ever selling the thing.
Rant mode: OFF
If the 'aftermarket' stuff was suspected as the issue, they should have contacted you FIRST. That's the same as taking a car in because it won't shift and having them yank out your aftermarket headlights.
The tech likely blew a fuse somewhere on the aftermarket alarm/starter which killed the power everywhere (which is what some kill systems are MADE to do). A quick call to the local stereo shop and an hour's worth of alarm-guy labor MAY have fixed it all.
I PERSONALLY would not pay them another red cent until we had everything...E V E R Y T H I N G written down and agreed upon.
And please don't go in there with this "I just want it to be over" attitude. They will EAT YOUR LUNCH. You need to kick the freakin' door down and have the meanest Johnny Freakin' Cochran-assed lawyer you can locate do all the talkin.
Somebody needs to compensate all the wasted time, wasted gas, wasted rental car fees, emotional stress, harassment by the finance company and any thing else you can pull out of your ass. That dealer needs to pay YOU to drive all that pending attention and bad press as far away as possible.
Short version: You had ONE issue when you pulled into the service bay. Now they have RUINED your car. All of this will likely be documented in the service history, so good luck ever selling the thing.
Rant mode: OFF
11-08-2013 | 04:12 PM
#78
Thread Starter
Member
Joined: 09-03-2013
Posts: 43
From: Belcourt
I really enjoyed this part; if they still have the previously supposedly thought defective part they will put it back in? Why wouldn't they have it?
Anytime one takes a vehicle to a dealership for service they are paying a hefty hourly rate for professional service. Again while we have not heard the dealer's side of this saga, it would appear the approach has been hit and miss in this case with assumption of "Well if it ain't that, then it's gotta be dis.. so let's order the part" Whatever happened to diaganostics? I'm willing to bet a box of Krispy Kreme doughnuts, it ain't gonna be the TCM harness either, but in all fairness the odds in this case appear to be on my side with the hit and miss approach we've witnessed here.
Anytime one takes a vehicle to a dealership for service they are paying a hefty hourly rate for professional service. Again while we have not heard the dealer's side of this saga, it would appear the approach has been hit and miss in this case with assumption of "Well if it ain't that, then it's gotta be dis.. so let's order the part" Whatever happened to diaganostics? I'm willing to bet a box of Krispy Kreme doughnuts, it ain't gonna be the TCM harness either, but in all fairness the odds in this case appear to be on my side with the hit and miss approach we've witnessed here.
11-08-2013 | 04:19 PM
#79
Senior Member
Joined: 04-05-2011
Posts: 235
From: 3rd rock from th sun
Wow, can't believe that was the response you were given. Closed for hunting, what a hillbilly area we live in - outstate MN WI and ND all do this crap.
I don't know what type of lawyer to call. If you have one you or a family member has worked with start there and ask them. Seems to work better than looking in the web/phone book.
Something needs to shake the dealer up.
Either that or plug the plug on that place, figure a way to haul it back home. See if someone closer can diagnose it.
Of course I don't know what is owed on it, to the dealer or to the lender. I'd be thinking of walking from the car at this point.
It's not black magic, sure someone could figure it out, but not at dealer rates.
I don't know what type of lawyer to call. If you have one you or a family member has worked with start there and ask them. Seems to work better than looking in the web/phone book.
Something needs to shake the dealer up.
Either that or plug the plug on that place, figure a way to haul it back home. See if someone closer can diagnose it.
Of course I don't know what is owed on it, to the dealer or to the lender. I'd be thinking of walking from the car at this point.
It's not black magic, sure someone could figure it out, but not at dealer rates.
11-10-2013 | 11:01 AM
#80
Senior Member
Joined: 02-27-2012
Posts: 136
From: upper midwest
Once one threatens lawyer in a case like this they've essentially backed themselves into a corner with no recourse other than to pursue the lawyer and frankly if you think this repair has been frustrating; just wait untill you see what a lawyer cost/result ratio would look like. That gives new meaning to frustration.
While they may say they don't do this...at this point I believe it's within reason for you to ask for contact info for this "GM Field Svc Rep" whom they've supposedly consulted and get his take, while giving him rational expression of your frustration of what you perceive as wasted repair expense thus far.
It's difficult for me to see this ending with anything other than as some here say "a screwing" to you, the goal at this time would be to minimize your screwing. Walking away from the vehicle may seem the easiest solution....but in the end, it would complicate your future the most and unfortunately those you are dealing with probably are already cognizent of that.
From what I've read in your posts it sure sounds like Mr Goodwrench has either retired from this dealership or must be out on extended leave.
While they may say they don't do this...at this point I believe it's within reason for you to ask for contact info for this "GM Field Svc Rep" whom they've supposedly consulted and get his take, while giving him rational expression of your frustration of what you perceive as wasted repair expense thus far.
It's difficult for me to see this ending with anything other than as some here say "a screwing" to you, the goal at this time would be to minimize your screwing. Walking away from the vehicle may seem the easiest solution....but in the end, it would complicate your future the most and unfortunately those you are dealing with probably are already cognizent of that.
From what I've read in your posts it sure sounds like Mr Goodwrench has either retired from this dealership or must be out on extended leave.