08 Transmission Problems
02-14-2012, 11:12 AM
#12
Thread Starter
Join Date: 03-16-2009
Location: Austin
Posts: 6
Just dropped it off at the dealer, funny how in a short 5 days time, we go from "Yes Sir its covered under warranty", "we will have a loaner car waiting" to "I cant put you in a loaner till we know for sure that its covered, how about a ride back to work?" Gotta love the current service industry. I know if I ran my business this way I would be out of business in a real hurry! Now I get to play my favorite game, HURRY UP AND WAIT!
02-14-2012, 12:23 PM
#13
Senior Member
Join Date: 11-20-2006
Location: Peoria, IL
Posts: 931
Just dropped it off at the dealer, funny how in a short 5 days time, we go from "Yes Sir its covered under warranty", "we will have a loaner car waiting" to "I cant put you in a loaner till we know for sure that its covered, how about a ride back to work?" Gotta love the current service industry. I know if I ran my business this way I would be out of business in a real hurry! Now I get to play my favorite game, HURRY UP AND WAIT!
02-14-2012, 04:21 PM
#14
Platinum Member
Join Date: 05-09-2006
Location: "Upland" Mesa, Arizona
Posts: 6,805
I believe the availability of a loaner car during a warranty repair is a GM Divisional guarantee. That's why the determination of a WARRANTY REPAIR IS NECESSARY. You really shouldn't expect or bit-h about that. If GM Corporation does not pay, it's additional expense to the dealer.
GM generally, WILL NOT assume the expense of a loaner for general, customer paid, repairs. However, some dealers will provide a loaner for extended repairs....maybe even overnight repairs. BUT that is the policy of the dealer.
I also find that if you have a solid relationship with your dealer, and maybe even your sales person, it provides a much smoother process.
GM generally, WILL NOT assume the expense of a loaner for general, customer paid, repairs. However, some dealers will provide a loaner for extended repairs....maybe even overnight repairs. BUT that is the policy of the dealer.
I also find that if you have a solid relationship with your dealer, and maybe even your sales person, it provides a much smoother process.
02-21-2012, 07:47 AM
#15
Thread Starter
Join Date: 03-16-2009
Location: Austin
Posts: 6
Here is a breakdown of the invoice:
Cause: Code P1811 max adaptive shift exceeded check ball in direct/coast housing not seating allowing pressure leak on direct clutch.
Correction: Disassemble 4T40E trans and replace direct/coast housing, pistons and clutches as needed. olh for cleaning, inspection and partial recondition and for reprogramming TCM as per document #2167453. Flush cooler 1.0@66 degrees code 6BB4ED3 cycle 1172.
Total Parts = $1103.46 Total Labor = $997.64 for a grand total of $2101.10
Thankfully this was all covered under the powertrain warranty.
I never did get a loaner car or rental under the warranty. Lucky for me I have a great salesmen at the dealer and he arranged to put me in a car off the lot, if it wasn't for his excellent service I would of been on foot for a week.
Cause: Code P1811 max adaptive shift exceeded check ball in direct/coast housing not seating allowing pressure leak on direct clutch.
Correction: Disassemble 4T40E trans and replace direct/coast housing, pistons and clutches as needed. olh for cleaning, inspection and partial recondition and for reprogramming TCM as per document #2167453. Flush cooler 1.0@66 degrees code 6BB4ED3 cycle 1172.
Total Parts = $1103.46 Total Labor = $997.64 for a grand total of $2101.10
Thankfully this was all covered under the powertrain warranty.
I never did get a loaner car or rental under the warranty. Lucky for me I have a great salesmen at the dealer and he arranged to put me in a car off the lot, if it wasn't for his excellent service I would of been on foot for a week.
02-21-2012, 09:44 AM
#16
Senior Member
Join Date: 11-05-2010
Location: Detroit, Michigan USA
Posts: 1,492
CanAmChris,
I'm glad to hear everything was taken care of by your warranty!
Evan, Chevrolet Customer Service
I'm glad to hear everything was taken care of by your warranty!
Evan, Chevrolet Customer Service
Here is a breakdown of the invoice:
Cause: Code P1811 max adaptive shift exceeded check ball in direct/coast housing not seating allowing pressure leak on direct clutch.
Correction: Disassemble 4T40E trans and replace direct/coast housing, pistons and clutches as needed. olh for cleaning, inspection and partial recondition and for reprogramming TCM as per document #2167453. Flush cooler 1.0@66 degrees code 6BB4ED3 cycle 1172.
Total Parts = $1103.46 Total Labor = $997.64 for a grand total of $2101.10
Thankfully this was all covered under the powertrain warranty.
I never did get a loaner car or rental under the warranty. Lucky for me I have a great salesmen at the dealer and he arranged to put me in a car off the lot, if it wasn't for his excellent service I would of been on foot for a week.
Cause: Code P1811 max adaptive shift exceeded check ball in direct/coast housing not seating allowing pressure leak on direct clutch.
Correction: Disassemble 4T40E trans and replace direct/coast housing, pistons and clutches as needed. olh for cleaning, inspection and partial recondition and for reprogramming TCM as per document #2167453. Flush cooler 1.0@66 degrees code 6BB4ED3 cycle 1172.
Total Parts = $1103.46 Total Labor = $997.64 for a grand total of $2101.10
Thankfully this was all covered under the powertrain warranty.
I never did get a loaner car or rental under the warranty. Lucky for me I have a great salesmen at the dealer and he arranged to put me in a car off the lot, if it wasn't for his excellent service I would of been on foot for a week.
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