I know where you're coming from. But is it too much to ask for a dealership and a manufacturer to give a damn about what happened at a Chevy dealership? I have a brother in law who got warranty work done on his Honda last year. Long story short, the Honda dealership inadvertently screwed up his emergency brake. He wrote Honda an email to let them know what happened. The dealership fixed the problem, apologized, put gas in his car, and gave him a wash/detail job. AND Honda's customer service called him to apologize for the mishap and to make sure he was satisfied that the problem was corrected and that he was ok with everything. Is that too much ask? I don't think so. Back to my original post. This didn't happen in a Walmart parking lot - it happened at a Chevy dealership - caused by the service manager and neither Chevrolet or the dealership so much as ACTED like they gave a rip. So no, I don't agree with your post. They did what had to legally do and that's it. No follow up, etc. And if that is the type of commitment and service you appreciate, then keep right on buying Chevrolets. That's the great thing about the USA, everybody has a right to voice their opinions and do what they want. This is my issue and mine only - I'm sure their are just as many out there that are thrilled with how Chevy and their dealerships have taken care of them. I do respect your opinion and had someone at Chevrolet so much as said "We're sorry that happened to you" my opinion may be different.

 

Brad, the bad part is Dick Shirley had the car cleaned and Stearns got it dirty. I think Jason did tell me that Chevrolet called him to check on the progress of the car. It's a shame that the Stearns family would hire someone like Jim Mobius. Glad Dick Shirley got you took care of. Did you get my card?

 

Bradbutnet....

Sorry for your problems.

But I absolutely agree with chingchonger, Chevrolet/GM owed you absolutely nothing. Dealers are totally independent from the manufacturer AND your disagreement is with the dealer. Would it have been NICE if someone called from GM....yeah!! But I can tell you GM has been down that road before and the dealer will tell them to stick it.

 

Bradbutner; happy to here it went well, When I read that you had your car repaired at Dick Shirley Chevy I was not surprised that it was a top notch place to deal with. I worked for Dick Shirley in FL. He was the Genral manager at Don Mealey chevy. in orlando,FL. It was a sad day when he left to start the dealership that you went to. Everyone that worked with him or for him knew that when he got his own place it would be a great place to work or to deal with.
Again glad to see it was fixed and you can move on,and thanks for the name of Dick Shirley it made a old retired GM tech have a good smile hearing that name again.

 

When it comes down to it, I really believe the person you spoke to over the phone was just a B**** and doesn't really care about her job. I wouldn't let her tarnish your view of Chevrolet.

 

Tommy, no I did not get your card. Did you give it to Jason? I never got it. The car sat outside at Stearns for a couple days before they called me to tell me it was ready so it got dirty again - not that they care. But yes, Jason had it clean while it was at Dick Shirley's.

Oneton- I live about 2 minutes from Stearns and about 5 minutes from Dick Shirley. My wife and I moved here just a few months ago and we had no recommendations at all so we didn't know who was better at what. We've learned our lesson. Now I know.... Dick Shirley seems to be a classy dealership - it's a Chevy/Cadillac/Mitsubishi dealership in case you're curious. Their body shop is great, I can vouch for that first hand.

To everybody else: Like I said, I'm just voicing my opinion on this ordeal - don't mean to start a holy war over who is responsible for what. Just my opinion and I have alot of car buddies who would agree with me that I didn't get treated as well as I could have. You are correct, Chevrolet the company owes me nothing, and I don't owe them anything either.

 

Im sorry, i have a hot temper, i may have been arrested if this happened to my wife's HHR.

 

I'm sorry to bump this, but it was worth doing.

Chevrolet Customer Assistance once did some amazing things for me when my S-10 Xtreme was WAY out of warranty.

"After completing the necessary research to address your concerns, I was able to determine that because you and your family are so loyal to Chevrolet, I am able to offer you a 100% reimbursement in the amount of $535.89 for the repairs you needed on the seat backs in your S-10."

(3 Suburbans, 1 Tahoe, 2 Monte Carlos, and 1 S-10 in 10 years)

"Wendy" at the Chevrolet CAC worked it out that my seat backs were fixed and I also got a new AC Delco battery. Part of this was because I knew both were highly defective, and also because the service manager is a family friend and tipped us off CAC.

Basically you state your case and be polite, but show you're upset.
I believe had you escalated the call you would have had more satasfaction. Like a poster said above, I bet she was just a '*****'.

Wendy was great and treated me very well for a 22 yearold with no buying power. At least, she said her name was Wendy.