Can I get warrenty work at any GM (GMC, Buick, etc.) dealer for my HHR or does it have to be a Chevy dealer?

 

I found any GM dealership will honor warranty work. But you or a service advisor/manger may need to call Chevrolet depending on the repair to get approval. I have had a few things done at other GM brand dealers under warranty, But it really depends on the repair I am think.

 

my .02, also is the other GM dealer familiar with the HHR, or gonna learn on yours ?

 

And another .02; The Dealer does not work in the shop, That would be a mechanic (hopefully) or a technician. In other words; I would worry more about the particular person who is doing the hands on work than what the affiliation of the business is.

My personal experience lately with inside the shop personnel is pretty dismal.

 

I think it really depends on the type of work you would be needing. For example, and with a simplistic reference; oil changes, tune ups, brakes, etc. (those mechanical issues/repairs that may extend across other brands, who have the same drivetrain, etc., in the manufacturers line-up), I don't think I would worry about the repair......and frankly, I haven't. Many times, while on trips, I would stop at the CLOSEST GM dealer to have a routine repair made/done (course, this is before I owned vehicles that need very little maintenance/repair to keep them on the road ).


Probably some exceptions to this. But if you have little in the way of Chevrolet dealers, within a acceptable distance, then another GM dealer could be an option.....at least once, to gage the performance.

 

@donbrew, is your experience been at a dealership? If so, I would like to look into this for you.

Michelle, Chevrolet Customer Service

 

It has just been a long time for me to do anything but b##ch and moan. One of the first experiences was trying to get the key fob working on my former rental; it took 3 visits, on one occasion the tech said that the Receiver was missing and that it was supposed to be in the passenger side door pillar. I finally talked them into updating the software with the Tech II scanner(that was the shortest visit 20 minutes) thanks to the TSB provided by ChevyMgr.

The Service Adviser toldl me "it's not my job" to read TSB's. So, I try to steer them in the correct direction by using the exact words from the TSB symptoms, turns out it isn't the tech's job either! Finally the Service Manager got involved because he heard me making a scene, 5 minutes later re-programming was done I was gone.

In my area the "Factory Trained" Technicians at any place, not just car dealers, are a bunch of high school shop trained guys. And I have not found any that actually know specific makes and model only "Haynes" manual generics. Like I said though, it's not just the dealerships here, it takes 3 weeks longer to build a house here than 30 minutes up the road near the Beltway..

OOPs, I started to flame. Sorry.

 

Michelle and what about the OPs question?

 

Thank you for sharing, donbrew. I apologize for the frustrations you have gone through with the dealerships.

Michelle, Chevrolet Customer Service

 

My apologies, ChevyMgr. You guys had taken care of the OP's question that I didn't feel I could more value to the thread. Warranty work can be done at any Chevrolet dealership.

Michelle, Chevrolet Customer Service