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Got Some Things Fixed

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Old 03-01-2010 | 04:11 PM
  #1  
urbexHHR's Avatar
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Joined: 02-16-2009
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From: Frankenmuth/Flint, MI
Got Some Things Fixed

So last night I got the HHR out, and I noticed 3 things.

1. Front end clunk (for the 3rd time)
2. Headliner rattle near sunroof
3. Something sliding in the rear end


Went to the first dealer, Applegate Chevrolet in Flint. They looked at it, said everything looked ok and the headliner wasn't covered under warranty. Ok, well last I checked, the certified used warranty is bumper to bumper... Also, it clunks. Obviously something is wrong, I don't care if every bolt is tight....

So I left, and went to Randy Wise on the north end of Flint. MUCH BETTER!

Left it with them for a few hours... They ended up replacing the steering column (since that was about the only thing not replaced in the front end). Steering wheel is tight! Much better than it used to be, so that's a plus! Oh, and guess what? The headliner was covered under warranty! Turns out something was wrong or loose on the sunroof bracket. Fixed!

Lastly and sadly, the thing sliding in the rear end...turned out to be 2 flashlights that had got placed in the rear cargo cubby holes.... Needless to say I was quite embarrassed. I checked the tire area but not those...

Either way, car is all fixed and ready for Florida! Didn't notice any greasy prints on the headliner...but some may show up. I'd rather have the prints than the rattle, that was annoying.

Just goes to show how the dealer makes the whole difference...
Old 03-01-2010 | 06:22 PM
  #2  
hyperv6's Avatar
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Joined: 07-05-2008
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From: Akron Ohio
The key often to repairing the HHR is a good dealer service department. So many people with on going issues are due to their repeated trips back to the same dealer.

You would think GM would learn to up their quality and not keep leaving those unsecured flash light in the back!!!! LOL!
Old 03-01-2010 | 06:56 PM
  #3  
TiggersHHR's Avatar
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Joined: 02-15-2008
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From: Stockwell, Indiana (Lafayette Area)
The quality of the dealer service area personnel and knowledge is very important to getting a vehicle fixed right the first time. Not to mention the TSB that GM puts out on issues that have been found. I take mine to DeFouw Chevrolet of Lafayette, IN for all issues and servicing. So far, I have been very happy with the service manager and shop personnel in their work and willingness to work with me to resolve any issue. Also, their body shop manager and personnel are extremely good people to deal with. Quality of the service area’s is a reason why I went back a bought an Equinox for the wife.
Old 03-01-2010 | 07:26 PM
  #4  
Jeda13's Avatar
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Joined: 07-13-2008
Posts: 480
From: Buffalo, NY
Good news seems hard to come by these days. Thanks for sharing!

JIm
Old 03-01-2010 | 07:39 PM
  #5  
urbexHHR's Avatar
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From: Frankenmuth/Flint, MI
Yeah, they know too that I don't have a dealer anymore, so it's smart on their part to be nice to me... I've been looking at area dealers for service and parts and such, and once I find one I really like I'll be likely to return to them when the time comes for a new car.... They are high on the list right now, don't know why I wouldn't go back to them from this experience.
Old 03-01-2010 | 07:47 PM
  #6  
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Joined: 06-19-2008
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From: Indiana
Originally Posted by TiggersHHR
The quality of the dealer service area personnel and knowledge is very important to getting a vehicle fixed right the first time. Not to mention the TSB that GM puts out on issues that have been found. I take mine to DeFouw Chevrolet of Lafayette, IN for all issues and servicing. So far, I have been very happy with the service manager and shop personnel in their work and willingness to work with me to resolve any issue. Also, their body shop manager and personnel are extremely good people to deal with. Quality of the service area’s is a reason why I went back a bought an Equinox for the wife.
I am not the biggest fan of defouw... The service personnel at the desk are really nice, but that is about it. My first oil change was free from them since I bought the hhr from there. I had my wife take it in since I work pretty much the entire tire the service dept is open. It took them an hour an a half for an oil change, while my wife sat there and waited for it, they even mark WAITING on the ticket... They don't take appointments and a complaint did nothing. But an hour and a half for an oil change is ridiculous. Haven't got one done there since.

Unfortunately there isn't really anywhere else to go. Hubbard in Monticello is really friendly, but I can't drive 1/2 hour for service. I'll be taking mine is for the rattling headliner soon. I have a few other nioses too which I doubt they will ever be able to hear, so they'll prob never get fixed.

Sorry, turned into a rant. Eric throw a spare set of gloves in the cubby, either winter or work, and put the flashlights inside of them. No more noise.
Old 03-01-2010 | 07:50 PM
  #7  
IgottaWoody's Avatar
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Joined: 01-13-2008
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From: Washington State, where it rains
Were you refering to those hand prints showing up on the headliner "AFTER" the trip to Fla ?
Old 03-01-2010 | 08:28 PM
  #8  
HillsdaleHHR's Avatar
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Joined: 08-20-2006
Posts: 21,640
From: Hillsdale, Michigan
The next meet I will be bringing a black light and I will let you all know the results
Old 03-01-2010 | 09:08 PM
  #9  
urbexHHR's Avatar
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From: Frankenmuth/Flint, MI
Originally Posted by twistrman
Eric throw a spare set of gloves in the cubby, either winter or work, and put the flashlights inside of them. No more noise.
That's why I never heard them sliding before... I had a pair of earmuffs and gloves in there as well, but when I got the Lumina out I took them out. I hadn't put them back, so that's why they were sliding. Should be all set now!

As for the rest of you, GROSS! Remember that thread on the Cobalt forum? I don't want that to be in my HHR!
Old 03-01-2010 | 09:27 PM
  #10  
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Joined: 05-11-2009
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From: Weston, Ohio
We had to take Dorothy's car in to the shop today. She called the local Pontiac dealer and the service manager there is a *****, didnt really act like he wanted our business, so she called the dealership where we bought the car at and they were more than happy to help us out, even paid for a rental car for her to use while they have her car (and they also came from an hour away to tow it to the dealership). You have to watch some places, you would think the way things are that they would want every bit of business they can round up.


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