Well, I posted a while back about a dealership spray painting our carpet and interior panels, scratching our hood etc. Well, were still mopping up the mess from that.


Anyways, a bulletin has been issued by GM On some of the first built HHRS. Unfortunately, I figured out the hard way , ours was one of them.

I had compalined several times to the dealerships about our HHR not starting sometimes. going dead, and when yo uwould stop it would surge, the tack would jump up and down. They told me it was just a trait of the vehicle, and it would have to totally tear up before they could fix it. WAY TO GO CHEVY!!!!


So, I'm driving along at about 65 on Wed. all of a sudden I hear very loud dingind and is flashing engine power reduced. Not 5 seconds later it tells me engine disabled and shuts down in the the 4 lane with a big truck behind me..It took me almost getting killed for them to finally believe me.

The recall has something to due with the wiring harness causing this to happen, so be aware. There not 100% sure in our case if thats all thats wrong, they haven't even checked it out yet.

Well, hate to say it but thanks to the 2 Chevy delaerships with all the spray painting, and it filling up with water due to an eror with the air cabin filter and now this , as soon as we get it back its being traded in for something else.

NO MORE HHR!!!! Which we can also thank Chevy for selling them to Enterprise rent a car in groves, and ruining all our trade in values.

 

Well it's all your fault you understand, you have to find a dealership you are comfortable with I am told. If you don't like the way you are treated you are supposed to go somewhere else. My Gawd, what do you expect?

Here's what I think of dealerships:

https://www.chevyhhr.net/forums/show...9&postcount=18

 

I read some where here on the forum a few months back that the earlier built HHRs had an issue with the wirung harness being damaged by the seat bolts, something to do with the routing of the harness...does anyone remember this thread, maybe it would help boo...and boo get to another dealership, my dealership is excellent, so much so that I will continue to buy my cars there and recommend them to all of my friends and family...

 

Scaleguy...here's one of the threads you're speaking of...you posted in it, so I decided to use this one. Plus it goes back to April, so this has been an issue since at least then.

https://www.chevyhhr.net/forums/general-hhr-4/ok-so-heres-whats-new-1722/

 

the seat bolt thing could be another issue to look at I guess, being that the seats have been taken out many times due to the issue with the spary painted carpet and interior panels.

they said at the dealership this bulletin had to due with the wiring harness under the hood rubbing, melting .

As far as trying other dealerships we are limited here in nprth Alabama if you don't want to drive 100 miles. Trust me its been to many different ones. Some tell you you to take it back to the last dealership, since they worked on it before.

 

Sorry to hear about your problems and hopefully things will be resolved at some point.

I've heard this comment from GM before as well. I've learned two things when trying to deal with GM about problems. They either like to say that they could not replicate the problem at the service shop or that what is happening is a "characteristic of the HHR and nothing can be done."

GM's not going to survive much longer with customer service and by dealing with problems in such a manner.

 

Calgary......

You're partially correct in this....
GM will not survive if customer service does not improve at the DEALERSHIPS.

But, hearing, "this same comment from GM" I believe is incorrect. At least, as your continuing comments go..."replicating the problem", and a "characteristic of the HHR". It is NOT GM saying that...It is the DEALERSHIP, which is NOT GM. I have said this before and people really need to recognize this...DEALERSHIPS are privately owned companies or partnerships by people outside of GM corporation.

If you are experiencing problems with a dealerships' work, service, ethics..you are not experiencing that problem with GM but with the dealership ownership/management.

Probably 99% of all service complaints, or lack of service, are with the dealership. ...not GM.

GM, with the design, marketing and assembly issues has enough problems. Blaming them for a dealers lack of performance or knowledge is not accurate.
"Hammer" the dealers when you feel performance is not up to recognized standards and seek every avenue available to get satisfaction.

 

boospinkleer....

Sorry to hear about your troubles. And it does appear that you have had some patience with the problems.

Have you considered a mediator, Chevrolet Customer Service, or your states' Lemon Law, and Better Business Bureau?? The worthness or value of your HHR now becomes questionable in its use for you to use in your livelyhood.

 

Well, i have conatcted Chevy's Customer service center about the spray painting of our vehicle, their resolve was 3 free oil changes at the delaership that did the damage, if they can't change carpet there sure as hell not changing my oil!!! The Better Business Bureau here is a joke, been there done that.

I hate involving attorneys. We have since found the car we will be trading for, a Pontiac G6 . But its gotta get out of the shop fist , They have now had it 4 more days. They gave me an 03 Buick Century to drive which is a gas hog, and its absolutely filthy. Another problem with the loaner is I run a sign shop. I make signs, magnetics, decals and such for a living. We bought the Hhr so I could haul ladders and such. and make deliberys. Well, lets say it took some work to get the ladder in the ol' Buick Thursday. Now, I've got pissed off customers because I can't run my business without it.

I called again Saturday, and they haven't even started on it yet. I just need it back to rid myself of this problem once and for all. I guess if it continues, I will contact an attorney, but in the meantime I need a dependable vehicle, and the payments on this one just keep on coming due..

 

Contact GM regardings the Lemon Law...see if they can be convinced to buy back the HHR for the G6 with whatever, if any, additional monies are necessary. You MIGHT NOT take as big a beating as a trade, or outright sale.

Oh, go back to the dealer regarding the loaner and explain the need for a van or truck, to haul ladders in your work. Dealers around here, supply a like vehicle (if available and necessary) for a loaner when your vehicle is left more than a couple of days.