New HHR, and problems a-plenty
04-16-2006, 10:51 AM
#1
Thread Starter
Join Date: 03-15-2006
Location: Florida/Kentucky
Posts: 4
New HHR, and problems a-plenty
Just bought our HHR LT in Florida this past week. Driving North on 75 Saturday night, the car started missing and hesitating. We have less than 400 total miles on the car at this point.
The traction control light came on, then the check engine light. Called the roadside assistance number (twice) expecting the technical assistance that the brocure promises, and found that they only arrange for a tow to some dealer for service. A recording at the customer assistance number politely suggested that we call back during their normal business hours Monday through Friday.
So, with no other options, since the vehiclle manual states that to continue operating the vehicle may void any warranty coverage, and not wanting to be stranded on the side of the interstate in the middle of the night, we stopped at a hotel to wait till Monday to get it looked at.
If you're looking at the customer service, or roadside assistance as part of your decision making process, you'd better read carefully. There is also a clause in the warranty that states no reimbursement for other expenses, like hotels, rental car, etc. is to be expected. Assistance for the Chevy line evidently doesn't exist if you happen to need it after 5, or on the weekend.
Guess my trip is going to be a bit more expensive than planned.
Happy Trails.
The traction control light came on, then the check engine light. Called the roadside assistance number (twice) expecting the technical assistance that the brocure promises, and found that they only arrange for a tow to some dealer for service. A recording at the customer assistance number politely suggested that we call back during their normal business hours Monday through Friday.
So, with no other options, since the vehiclle manual states that to continue operating the vehicle may void any warranty coverage, and not wanting to be stranded on the side of the interstate in the middle of the night, we stopped at a hotel to wait till Monday to get it looked at.
If you're looking at the customer service, or roadside assistance as part of your decision making process, you'd better read carefully. There is also a clause in the warranty that states no reimbursement for other expenses, like hotels, rental car, etc. is to be expected. Assistance for the Chevy line evidently doesn't exist if you happen to need it after 5, or on the weekend.
Guess my trip is going to be a bit more expensive than planned.
Happy Trails.
04-16-2006, 11:00 AM
#2
Member
Join Date: 03-21-2006
Location: BC
Posts: 40
Originally Posted by H.Robinson
Just bought our HHR LT in Florida this past week. Driving North on 75 Saturday night, the car started missing and hesitating. We have less than 400 total miles on the car at this point.
The traction control light came on, then the check engine light. Called the roadside assistance number (twice) expecting the technical assistance that the brocure promises, and found that they only arrange for a tow to some dealer for service. A recording at the customer assistance number politely suggested that we call back during their normal business hours Monday through Friday.
So, with no other options, since the vehiclle manual states that to continue operating the vehicle may void any warranty coverage, and not wanting to be stranded on the side of the interstate in the middle of the night, we stopped at a hotel to wait till Monday to get it looked at.
If you're looking at the customer service, or roadside assistance as part of your decision making process, you'd better read carefully. There is also a clause in the warranty that states no reimbursement for other expenses, like hotels, rental car, etc. is to be expected. Assistance for the Chevy line evidently doesn't exist if you happen to need it after 5, or on the weekend.
Guess my trip is going to be a bit more expensive than planned.
Happy Trails.
The traction control light came on, then the check engine light. Called the roadside assistance number (twice) expecting the technical assistance that the brocure promises, and found that they only arrange for a tow to some dealer for service. A recording at the customer assistance number politely suggested that we call back during their normal business hours Monday through Friday.
So, with no other options, since the vehiclle manual states that to continue operating the vehicle may void any warranty coverage, and not wanting to be stranded on the side of the interstate in the middle of the night, we stopped at a hotel to wait till Monday to get it looked at.
If you're looking at the customer service, or roadside assistance as part of your decision making process, you'd better read carefully. There is also a clause in the warranty that states no reimbursement for other expenses, like hotels, rental car, etc. is to be expected. Assistance for the Chevy line evidently doesn't exist if you happen to need it after 5, or on the weekend.
Guess my trip is going to be a bit more expensive than planned.
Happy Trails.
04-16-2006, 02:39 PM
#3
Senior Member
Join Date: 10-19-2005
Location: Miami
Posts: 20,687
Originally Posted by H.Robinson
Just bought our HHR LT in Florida this past week. Driving North on 75 Saturday night, the car started missing and hesitating. We have less than 400 total miles on the car at this point.
https://www.chevyhhr.net/forums/how-tutorial-library-21/all-new-hhr-owners-check-522/
08-12-2006, 07:14 PM
#9
Senior Member
Join Date: 03-30-2006
Location: Saskatoon Sask. Canada
Posts: 1,079
Originally Posted by chrishicks
I was just coming back here to update. all the fuses were seated all the way. I'm still having the problem.
I'd take it to the dealer and see what codes the ECM has in it.