I had mine in as stated earlier in this post. I am not sure if it is totally fixed yet as it started to warm up when I had it in, the dealer actually had to keep it overnight a couple times so that they could drive it in the morning while it was still cold out. The list of parts that they replaced includes Stabilizer links, Struts, and Lower Control Arm. I don't know if it is fixed yet and may have to wait until next winter for some sustained cold weather and I guess if not I will take it back in.

 

Well it will be cold here for the next few days so I guess they will be able to hear it. Like I said though, I hear it when it's warm out, it's just not as loud.

 

These things happen with mass produced items. I have had my car in to have a whole brand new engine put in. With only 26,000+/- miles. And this past week (about 600miles on the new engine) my car started to sound like an old VW bettle. Come to find out it was the catyiltic converter. My service writer has been nothing but apologetic the whole time. And like I told him S*** happens. Just be nice and they should take care of you. If not call GM's customer care line, and tell them whats up and they should help you out.

 

Well it's obvious that the plug had been ripped out. Glue marks and it appears the whole thing might be stripped. That's concerning me.

 

NSS79

Thanks for the information. I forwarded this information to my dealership. Like you, I am now going to have to wait until it cools down to see if the noise shows up so that can try to fix it. Thanks again for your help.

 

If there is a TSB out there and known issues, will the dealer complete the repairs for no charge if the vehicle is outside of warranty?

 

Not automatically. A TSB is an information resource to tell a technician about a known fix for a known problem. Only an official recall, such as the head protection, would be covered after the warranty expired.

Can a chevy dealer do updates and repairs on known service issues, yes. But that is an indvidual service managers decision.

I give goodwill, which is what you call out of warranty repairs, based on all sorts of factors. Sometimes the customer participates in the expense, sometimes they don't and sometimes I don't offer any assistance. I look at each request for assistance on a case by case basis. I like to look at what is fair to the customer, fair to the chevrolet and fair to the dealership.

I can tell that when a person comes in putting down GM or Chevy or the Dealership and states he will never buy another GM vehicle, I don't assist. Why should I, he has already told me he has been lost as a customer so there is no reason to waste money on him.

Some decisions are no brainers others are not and require deeper investigation.

 

thx

 

This is why GM is still losing customers to the freakin' imports! For some reason the dealerships have this mindset that the customer is never right! Seriously, go to bat for your customers and make it right! If someone keeps coming back with the same problems, make it right! Don't let it get to the point where someone is swearing off you and your product. Like you said, by then it's too late. For the mega-dealers it's no problem because they'll simply go next door to the Toyota dealership. How's that going to work out for you when your buddies next door get to keep their jobs after your Chevy dealership shuts down?

When someone has made a $20,000 sacrifice to purchase YOUR product, what is fair is to give them a quality working product. That responsibility goes from the CEO in the Ren Center all the way down to the porter moving the cars around at the independent dealership. People get pissed off when their cars break because somehow they have to take care of all their other responsibilities at the same time they're bringing this hunk of tin to YOU, only to find out that they can't get a loaner car or even a ride back to work! Then they get back to work and have to endure all their import-owning friends smirking about their broke-down piece of GM crap! How's that for customer service?

 

Tomorrow is the big day. I took ChevyMgr's advice (see first post on page 2) and made arrangements to get to the dealership on Monday morning before 10am, but they wouldn't take her that day.

The service tech was nice. I gave him a detailed, typed list of all the issues. After he read it and commented "I'm gonna need a day." He typed it all into the computer. I asked him if I could leave it today and get a rental and he said "We only do that if the car is disabled." I told him what ChevyMgr had told me about rentals and he said "Well, that's if you come in for scheduled repairs. This isn't scheduled yet." I said, "Yes, I know. I'm scheduling it now." So he says, "I can't schedule you for today. If we have to keep it overnight on your scheduled day I might be able to get you rental. But we do have shuttle service so we'll drop you back home." (It didn't occur to me until about half way home that shuttle service doesn't do me much good. How am I supposed to get back to pick up the car, no matter when it's done??? My husband is very busy and may not be able to take me.) So, I'm thinking I'll need to ask in the morning. At what point will they let me know if they can't finish by close of business? Or should a I call and bug them a couple times? I have to have a car on Thursday. He said "a day" Wednesday is "a day."

Anyway, he said, "I'll need a day, when can you leave it for a day?" I said "Today." kind of coyly. But he shook his head, smiling at me. So I said that Wednesday would work so I'm scheduled for 9am on the 9th (tomorrow). I asked about the mileage turning over before I got back in and he said, "Oh. (long pause) I guess I can print this today, then you'll be okay." So I do have a copy of the printed workorder dated Monday noting the MILEAGE IN as 35,949. Originally I thought I was going to have to put a ton of miles on her today and turn it over 36,010 before I could go back but I worked it out to leave her home today. So, either way, when I hit the dealership tomorrow morning I will still be OFFICIALLY under warranty with 35,972 on the odometer.

I looked closely at the workorder and he did not put in exactly what I said. It's close but it's not very specific and he did not note the TSB#s or part numbers I gave him. He didn't specify which "accessory power outlet" is loose or that I want a cover for it. I did tell him I had an extra copy of MY typed list and would he please attach it and he took it from me...I don't know what he did with it after I left, but I think I'll have another extra with me tomorrow.

ChevyMgr told me via PM (I hope it's okay to post here, it's nothing super secret or anything, I had just PM'd him to thank him for his help as I really appreciated it)
Serendipitously, just a few days ago, I received an email from the dealership, from the new service manager:
At any rate I have the guy's name and if things are not going well with whomever I talk to, I'll politely ask for Mr. Cox. Hopefully he is serious about what he said in the email. I girl can dream that this fellow is as nice as ChevyMgr.